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Video Products Inc believes that our customers are our most valuable assets. We recognize that building a long-term business relationship with you depends on earning your trust, and that respecting and protecting your privacy is part of this commitment.
Demonstrating this commitment is one reason we have chosen to participate in the BBBOnLine Privacy Program. We proudly display the BBBOnLine Privacy Seal.
We have designed our website so that, in general, you can explore the information offered without identifying yourself or revealing any personal information. Once you choose to provide personally identifiable information (name, address, email address, phone number.), you can rest assured that it will only be used to support your relationship with VPI.
Please be aware that VPI's privacy practices may vary as required by local laws and policies. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.
We want you to be informed and aware…
This Online Privacy Statement is provided by VPI in order to make you aware of our privacy practices, and of the choices you can make about how information is collected and used. VPI's Online Privacy Statement is available from our homepage and from every page where information is collected.
VPI pledges to clearly outline the choices you have when you register for a product or service. At the time of registration, you may choose to opt-out of receiving email from VPI about other products or services. You may also exercise your opt-out choice at any time. For additional information, see the Your Ability to Opt-Out section below.
About what information we collect…
VPI offers our website visitors the opportunity to:
We may ask you to provide personal information in order to process these business transactions efficiently. The information you share with VPI will be used to support the customer relationship you have with VPI.
VPI collects visitor information in the following areas:
Depending on the type of transaction you request, you may be asked to provide your name, contact and billing information, transaction and credit card information, contact preferences, and email address.
At some of VPI's websites, technologies such as "cookies" may be used to assist in our web traffic analysis. A "cookie" is a piece of text which asks permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file.
Using cookies helps us give you a better web site to use, by letting us monitor what's working and what isn't through site traffic analysis. This allows us to evaluate and enhance the usefulness of our website, and the ease with which visitors can find the information offered. VPI wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than that data you chose to share with us.
You can set your browser to notify you when you receive a cookie, giving you the chance to choose whether to accept it or not. You can delete the files that contain cookies; those files are stored as part of your internet browser.
How we use the personally identifiable information you provide….
VPI uses the information you provide to better understand your needs and provide you with better service. Specifically, we use your information to:
Credit card numbers are used only for payment processing and are retained in encrypted form only.
We may also occasionally use your information to contact you for market research or provide you with marketing information we think would be of particular interest. VPI will always give you the opportunity to opt-out of receiving such contact. In addition, we will also follow local requirements, such as allowing you to opt-in before receiving unsolicited contact, where applicable.
Contact information such as products purchased, source of lead, date of first contact and last purchase, and type of information requested, are collected and are linked to personally identifiable information such as name and address in our database. This information is analyzed in a consolidated form to determine future product and advertising initiatives to best serve our customers. Analysis of individual buying behavior may be utilized to grant discounts, or extend lines of credit.
How we ensure the security of the information you provide…
At VPI, we are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of info, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use VeriSign encryption when collecting or transferring sensitive data such as credit card information. All customer information is kept in data files to which access is limited to only those employees who must use this information to process the order. Access to hard copy paperwork is limited through the use of locked cabinets in our facilities and a security system is also in place to protect our premises.
VPI's Privacy Advocate is responsible for conducting investigations into any alleged computer or network compromises, incidents or problems and ensuring the proper disciplinary action is taken against those who violate VPI's Information Security Policy. Any security compromises or potential security compromises and any inquiries concerning security should be reported to email@example.com.
Information sharing policies…
Certain transactions you may initiate inherently indicate a request to share your information with VPI partners or associates. For instance, when you fill out the contact form to request information from one of our International Distributors, that request will be forwarded to the Distributor in question. If you post to the VPI forum Message Board, other participants will be able to read and respond to that post.
Unless we have your permission or are required by law, we will only share the personal data you provide online with business partners who are acting on our behalf for the uses described above. Such business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. The information shared with these partners does not include sensitive information such as credit card numbers, credit information, medical information, social security numbers or other related information, nor personally identifiable information regarding children.
VPI will not sell, rent or lease your personally identifiable information provided to us online with others without first letting you know and offering you a choice. See Ability to Opt-Out for additional information.
How we ensure the accuracy of the information…
VPI strives to keep your personally identifiable information accurate. We commit to responding promptly to any question about the accuracy of information from our customers.
You may make a request to VPI for access to the information VPI maintains in its database, and review this information in order to correct, amend, or delete that information when it is inaccurate. To protect your privacy and security, we will also take reasonable measures to verify your identity before granting you access or enabling you to make corrections. This right only applies to personal information relating to the individual making the request and is subject to other limitations as defined by law.
If you wish to make an access request, VPI's Privacy Advocate will explain the process to be followed. In order to confirm your identity and have the necessary information to retrieve your data, VPI provides a form which you fill out, sign and mail back to VPI. VPI does not charge any fee for the processing of reasonable requests. VPI agrees to process all reasonable requests within a reasonable time period, but reserves the right to deny access or limit access in cases where the burden or cost of providing access would be disproportionate to the risks to the individual's privacy or in the case of a vexatious or fraudulent request. Requests should be submitted to:
Video Products Inc
Attn: Privacy Advocate
1275 Danner Dr
Aurora, OH 44202
Toll Free: 800-626-7801
VPI will also provide you the opportunity to at any time let us know if you wish to opt-out of partial or all contact from VPI. This choice may be offered at the bottom of an online or offline communication from us, as well as on many of our web registration pages. If you have any difficulty exercising your choices, please send your request to firstname.lastname@example.org.
VPI participates in the Council of Better Business Bureau's BBBOnLine Privacy Program. Two integral parts of the BBBOnLine program are a third party oversight function and a dispute resolution process. Further information about BBBOnLine is available at http://www.bbbonline.org.
As VPI develops its business, there may be a change of control of Video Products Inc, or subsidiaries, affiliates or portions of VPI. In this situation, customer information is typically considered a transferable asset. Also, in the unlikely occurrence that Video Products Inc or a part of its divisions, affiliates or subsidiaries are purchased, customer information will be one of the transferred assets.
If you have any questions or concerns regarding this Privacy Statement, we would like to know so we can address them. Please contact the email@example.com or call 1-800-626-7801.